Won’t turn on

My device won’t turn on

A device that will not turn on can have several causes, and the same blank screen can mean very different things. It might be the battery, the charging port, a liquid fault, the screen, or a board level issue. Because more than one fault can look identical, the honest first step is often a diagnostic rather than a guess.

If the device was exposed to liquid, do not charge it or try to power it on. That is when corrosion does the most damage. Power it off and bring it in quickly.

What you might be seeing

Completely dead

No light, no sound, no vibration, even on a known good charger. Several causes are possible.

Stuck on the logo, or boot looping

It reaches the logo then restarts, again and again. This can be software or hardware.

Turns on then keeps restarting

It powers up and reboots by itself, over and over. Best confirmed with a diagnostic.

Black screen, but it still vibrates or rings

It responds but shows nothing. That often points to a screen fault rather than a dead device.

Would not power on after a drop

It went dark after a knock. Could be the screen, the battery, or an internal connection.

Would not power on after liquid

It died after contact with liquid. Treat this as liquid damage, not a simple power fault.

Likely causes, and what to do

Do

  • Try a known good charger for a few minutes, then look for any sign of life
  • Note what happened just before: a drop, liquid, or an update
  • Note whether it vibrates or makes sound with a black screen
  • If liquid was involved, power it off and keep it off

Do not

  • Do not assume it is beyond repair, many of these are fixable
  • Do not keep force restarting a device that shows no life at all
  • Do not charge a device that has been in liquid
  • Do not open the device or try board level work yourself

Usually repairable, once we find the cause

Most devices that will not turn on can be repaired, but the right repair depends on the cause, and several faults produce the same blank screen. A device that still vibrates or rings often has a screen fault. A dead device can be a battery, a charging port, liquid, or the board. Rather than guess, we run a diagnostic to find the real cause, and the fee is credited toward the repair if you proceed.

The repair that usually fixes it

We confirm the exact repair and price on the repair page for your model. Pick what matches your situation.

Start with a diagnostic

The honest first step. Several faults look identical, so we find the real cause. The fee is credited if you proceed.

How diagnostics work

Battery or charging fault

Dead or will not charge can be the battery or the charging port. Often fixable once confirmed.

Won’t charge? Start here

Screen fault (it vibrates or rings)

If it responds but shows nothing, that often points to the screen rather than a dead device.

Screen problems? Start here

Liquid was involved

If it died after getting wet, treat it as liquid damage. Do not charge it, get it treated quickly.

Liquid damage first aid

Still not sure?

Talk to a technician

Describe what is happening and we will point you to the right repair. Message us on WhatsApp, or call the Dublin 2 workshop.

Book a diagnostic

If the cause is not clear, a diagnostic finds it. The fee is credited toward the repair if you go ahead.

Three ways to get it repaired

Walk in

Drop into 110 Baggot Street Lower, Dublin 2. No booking needed for most repairs.

Dublin Collection and Return

For eligible Dublin areas, we collect and return by courier. Book on the repair page.

Nationwide Collection and Return

Tracked courier across Ireland, both ways. Choose it on the repair page for your model.

How collection and return works

Common questions

My phone is stuck on the logo or keeps restarting. What is wrong?

A boot loop can be software or hardware, from the battery, storage or the board. It is not one single fault, so we run a diagnostic to find the real cause before any work, rather than guess.

The screen is black but it still vibrates and rings. Is that fixable?

Usually yes. If it responds but shows nothing, that often points to a screen fault rather than a dead device. We confirm with a diagnostic and then fit the right repair.

It went dead after getting wet.

Treat it as liquid damage. Do not charge it or try to power it on, because corrosion continues inside after the outside feels dry. Power it off, keep it off, and get it treated quickly for the best chance.

Can you tell me the cost before you open it?

For a device that will not turn on, the cost depends on the cause, which becomes clear once we run a diagnostic. The diagnostic fee is credited toward the repair if you go ahead, and we confirm any cost with you before further work.