Apple — iPhone, iPad, Mac, Watch
On the device Settings → General → About → Model Name / Model Number
Printed / engraved iPhone/iPad: small print on the back or SIM tray · MacBook: underside engraving "Model A2338" · Watch: engraving on the case back
What the model number looks like "A" + 4 digits, e.g. A2338, A2841. Marketing name works too ("iPhone 15 Pro")
Easy mistakes to avoid
Mixing up regular / Pro / Pro Max — check Settings, not the box · reading the part number (starts with M) instead of the model number (starts with A)
See all Apple repairs
Samsung Galaxy
On the device Settings → About phone → Model number
Printed / engraved Under the rear cover text (older models) or Settings only (newer)
What the model number looks like "SM-" + letter + digits, e.g. SM-S928B. The letter tells the family: S = Galaxy S, A = Galaxy A, N = Note, F = Z Fold/Flip, T/X = Tab
Easy mistakes to avoid
Confusing Galaxy S24 with S24+ or Ultra — the SM- code in Settings is exact where the box name is not
All Samsung repairs
Google Pixel
On the device Settings → About phone → Model
Printed / engraved Regulatory text on the back (faint)
What the model number looks like Marketing name is the identifier ("Pixel 8 Pro"); internal G-codes exist but Settings shows the name
Easy mistakes to avoid
"Pixel 8" vs "Pixel 8a" — the a-series is a different device with different parts
All Google Pixel repairs
OnePlus
On the device Settings → About device → Model
Printed / engraved Rear lower text on some models
What the model number looks like Marketing name ("OnePlus 12") or CPH/LE codes in Settings
Easy mistakes to avoid
Regional CPH codes differ — tell us the Settings name AND the code if unsure
All OnePlus repairs
Microsoft Surface
On the device Settings → System → About, or the Surface app → Device information
Printed / engraved Kickstand underside (Pro) or underside text
What the model number looks like Family + generation ("Surface Pro 9", "Surface Laptop 5"); the Surface app names it exactly
Easy mistakes to avoid
Pro vs Laptop vs Book vs Go are entirely different machines — check the Surface app, not memory
Search Surface repairs
Lenovo
On the device Type the model in Lenovo Vantage app, or check underside label
Printed / engraved Underside label: "ThinkPad X1 Carbon Gen 9" + MTM code
What the model number looks like Series + generation + the MTM (machine-type-model) code on the label
Easy mistakes to avoid
Same series name spans many years — the Gen number or MTM code matters
Laptop repairs
ASUS
On the device MyASUS app → System Information, or underside label
Printed / engraved Underside label: model like "UX425EA"
What the model number looks like Series name ("ZenBook 14") + the letter-digit model on the label
Easy mistakes to avoid
The short marketing name is not enough — the UX/GA/FX code identifies the exact board
Laptop repairs
Huawei
On the device Settings → About phone → Model
Printed / engraved Rear lower text on some models
What the model number looks like Letter-pair codes (e.g. ELS-NX9) in Settings; marketing name usually enough
Easy mistakes to avoid
Sub-variants share names across regions — the Settings code is exact
We repair many Huawei devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Huawei
Honor
On the device Settings → About phone → Model
Printed / engraved Rear text on some models
What the model number looks like Marketing name + Settings code
Easy mistakes to avoid
Honor split from Huawei in 2020 — parts are not interchangeable; name the exact Settings code
We repair many Honor devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Honor
Nothing
On the device Settings → About phone → Model
Printed / engraved Transparent rear — no printed model
What the model number looks like "Phone (1)", "Phone (2)", "Phone (2a)" — Settings shows A-codes (e.g. A063)
Easy mistakes to avoid
Phone (2) and Phone (2a) look similar and are different devices
We repair many Nothing devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Nothing phone
Motorola
On the device Settings → About phone → Model number
Printed / engraved Rear text on some models
What the model number looks like Marketing name ("moto g84") + XT-codes in Settings
Easy mistakes to avoid
The g-series reuses names yearly — include the year or XT code
We repair many Motorola devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Motorola
Xiaomi / Redmi / POCO
On the device Settings → About phone → Model
Printed / engraved Rear lower text
What the model number looks like Marketing name + M-code / 2-digit-year codes in Settings
Easy mistakes to avoid
Redmi and POCO are Xiaomi families with separate parts — name the full Settings model
We repair many Xiaomi / Redmi / POCO devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Xiaomi
Oppo
On the device Settings → About device → Model
Printed / engraved Rear lower text
What the model number looks like CPH-codes in Settings (shared numbering with OnePlus)
Easy mistakes to avoid
Regional CPH variants differ — send the Settings code
We repair many Oppo devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Oppo
Vivo
On the device Settings → More settings → About phone
Printed / engraved Rear lower text
What the model number looks like V-codes in Settings + marketing name
Easy mistakes to avoid
Sub-models share shells — the Settings code is exact
We repair many Vivo devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Vivo
Sony Xperia
On the device Settings → About phone → Model
Printed / engraved SIM tray area or rear text
What the model number looks like XQ-codes (e.g. XQ-DQ54) + marketing name ("Xperia 1 V")
Easy mistakes to avoid
Roman numerals in names are easy to misread — the XQ code is exact
We repair many Sony Xperia devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Xperia
Nokia / HMD
On the device Settings → About phone → Model
Printed / engraved Rear text
What the model number looks like TA-codes (e.g. TA-1340) + marketing name
Easy mistakes to avoid
Several TA codes can share one marketing name — send both
We repair many Nokia / HMD devices on request — tell us the model from Settings and we will confirm what we can do.
Ask us about your Nokia
Can't find it? A photo works too.
Photograph the back of the device (and the small print if you can read any of it) and send it to us on WhatsApp — we identify devices from photos every day. Serial numbers and IMEI are yours to keep: we never need them to identify a model.
Real people in the Dublin 2 workshop. Ask us anything about your repair.
Northern Ireland customers: contact us and we will help arrange the repair.