Device Identification Centre

Find out exactly which device you have.

Most customers do not know their exact model, and that is completely normal. Pick your brand below — we will show you where the model name and model number live on your device, then take you straight to the right repair.

A model number gets you the most: we match it to the exact device, list every repair we offer for it, and show guidance specific to that model.

Apple — iPhone, iPad, Mac, Watch

On the device
Settings → General → About → Model Name / Model Number
Printed / engraved
iPhone/iPad: small print on the back or SIM tray · MacBook: underside engraving "Model A2338" · Watch: engraving on the case back
What the model number looks like
"A" + 4 digits, e.g. A2338, A2841. Marketing name works too ("iPhone 15 Pro")
Easy mistakes to avoid

Mixing up regular / Pro / Pro Max — check Settings, not the box · reading the part number (starts with M) instead of the model number (starts with A)

See all Apple repairs

Samsung Galaxy

On the device
Settings → About phone → Model number
Printed / engraved
Under the rear cover text (older models) or Settings only (newer)
What the model number looks like
"SM-" + letter + digits, e.g. SM-S928B. The letter tells the family: S = Galaxy S, A = Galaxy A, N = Note, F = Z Fold/Flip, T/X = Tab
Easy mistakes to avoid

Confusing Galaxy S24 with S24+ or Ultra — the SM- code in Settings is exact where the box name is not

All Samsung repairs

Google Pixel

On the device
Settings → About phone → Model
Printed / engraved
Regulatory text on the back (faint)
What the model number looks like
Marketing name is the identifier ("Pixel 8 Pro"); internal G-codes exist but Settings shows the name
Easy mistakes to avoid

"Pixel 8" vs "Pixel 8a" — the a-series is a different device with different parts

All Google Pixel repairs

OnePlus

On the device
Settings → About device → Model
Printed / engraved
Rear lower text on some models
What the model number looks like
Marketing name ("OnePlus 12") or CPH/LE codes in Settings
Easy mistakes to avoid

Regional CPH codes differ — tell us the Settings name AND the code if unsure

All OnePlus repairs

Microsoft Surface

On the device
Settings → System → About, or the Surface app → Device information
Printed / engraved
Kickstand underside (Pro) or underside text
What the model number looks like
Family + generation ("Surface Pro 9", "Surface Laptop 5"); the Surface app names it exactly
Easy mistakes to avoid

Pro vs Laptop vs Book vs Go are entirely different machines — check the Surface app, not memory

All Surface repairs

Lenovo

On the device
Type the model in Lenovo Vantage app, or check underside label
Printed / engraved
Underside label: "ThinkPad X1 Carbon Gen 9" + MTM code
What the model number looks like
Series + generation + the MTM (machine-type-model) code on the label
Easy mistakes to avoid

Same series name spans many years — the Gen number or MTM code matters

Laptop repairs

ASUS

On the device
MyASUS app → System Information, or underside label
Printed / engraved
Underside label: model like "UX425EA"
What the model number looks like
Series name ("ZenBook 14") + the letter-digit model on the label
Easy mistakes to avoid

The short marketing name is not enough — the UX/GA/FX code identifies the exact board

Laptop repairs

Huawei

On the device
Settings → About phone → Model
Printed / engraved
Rear lower text on some models
What the model number looks like
Letter-pair codes (e.g. ELS-NX9) in Settings; marketing name usually enough
Easy mistakes to avoid

Sub-variants share names across regions — the Settings code is exact

We repair many Huawei devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Huawei

Honor

On the device
Settings → About phone → Model
Printed / engraved
Rear text on some models
What the model number looks like
Marketing name + Settings code
Easy mistakes to avoid

Honor split from Huawei in 2020 — parts are not interchangeable; name the exact Settings code

We repair many Honor devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Honor

Nothing

On the device
Settings → About phone → Model
Printed / engraved
Transparent rear — no printed model
What the model number looks like
"Phone (1)", "Phone (2)", "Phone (2a)" — Settings shows A-codes (e.g. A063)
Easy mistakes to avoid

Phone (2) and Phone (2a) look similar and are different devices

We repair many Nothing devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Nothing phone

Motorola

On the device
Settings → About phone → Model number
Printed / engraved
Rear text on some models
What the model number looks like
Marketing name ("moto g84") + XT-codes in Settings
Easy mistakes to avoid

The g-series reuses names yearly — include the year or XT code

We repair many Motorola devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Motorola

Xiaomi / Redmi / POCO

On the device
Settings → About phone → Model
Printed / engraved
Rear lower text
What the model number looks like
Marketing name + M-code / 2-digit-year codes in Settings
Easy mistakes to avoid

Redmi and POCO are Xiaomi families with separate parts — name the full Settings model

We repair many Xiaomi / Redmi / POCO devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Xiaomi

Oppo

On the device
Settings → About device → Model
Printed / engraved
Rear lower text
What the model number looks like
CPH-codes in Settings (shared numbering with OnePlus)
Easy mistakes to avoid

Regional CPH variants differ — send the Settings code

We repair many Oppo devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Oppo

Vivo

On the device
Settings → More settings → About phone
Printed / engraved
Rear lower text
What the model number looks like
V-codes in Settings + marketing name
Easy mistakes to avoid

Sub-models share shells — the Settings code is exact

We repair many Vivo devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Vivo

Sony Xperia

On the device
Settings → About phone → Model
Printed / engraved
SIM tray area or rear text
What the model number looks like
XQ-codes (e.g. XQ-DQ54) + marketing name ("Xperia 1 V")
Easy mistakes to avoid

Roman numerals in names are easy to misread — the XQ code is exact

We repair many Sony Xperia devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Xperia

Nokia / HMD

On the device
Settings → About phone → Model
Printed / engraved
Rear text
What the model number looks like
TA-codes (e.g. TA-1340) + marketing name
Easy mistakes to avoid

Several TA codes can share one marketing name — send both

We repair many Nokia / HMD devices on request — tell us the model from Settings and we will confirm what we can do.

Ask us about your Nokia

Can't find it? A photo works too.

Photograph the back of the device (and the small print if you can read any of it) and send it to us on WhatsApp — we identify devices from photos every day. Serial numbers and IMEI are yours to keep: we never need them to identify a model.