ExpressTech Help & FAQs

General FAQs

What does ExpressTech repair?

We repair a wide range of devices including iPhones, iPads, MacBooks, Samsung phones, laptops, tablets and game consoles. We also offer diagnostics, liquid damage assessment and selected board-level repair.

Where is ExpressTech located?

Our repair centre is located at 110 Baggot Street Lower, Dublin 2, D02TY44. Customers can walk in during business hours for advice, diagnosis and repair.

Do I need to book a repair in advance?

No. Many customers simply walk in. You can also contact us on WhatsApp before visiting, or prepay online where available.

Do you only serve Dublin customers?

No. In addition to walk-in repairs from our Dublin city centre location, we also support customers across Ireland through our collection and return service.

Booking & Walk-In

Can I walk in without an appointment?

Yes. Walk-in repairs are a core part of our service. If you are unsure about the issue, you can visit the store and we will advise on the likely repair path.

Can I prepay for a repair online?

Yes. On selected repair pages, you can prepay online before visiting. This can make the process faster and helps confirm the service you need.

Can I pay in store instead?

Yes. Customers can choose to pay in store if that suits them better. We want the process to be flexible and straightforward.

What if I am not sure what is wrong with my device?

If you are unsure, the best option is to book a diagnostic service or contact us on WhatsApp. We will assess the issue and confirm the recommended repair before further work is carried out.

Pricing & Diagnosis

How do I know the repair price?

Many common repairs have clear pricing on our website. If the issue is less obvious, we may recommend a diagnostic assessment first so we can confirm the fault and the best repair option.

Is there a diagnostic fee?

Some repairs and fault types include a diagnostic fee, especially where deeper testing is needed. Where a charge applies, this should be made clear before any further work is carried out.

Will you contact me before doing extra work?

Yes. If diagnosis shows that additional work or parts are needed beyond the original request, we will explain the issue and confirm approval before proceeding.

Do you repair devices that have liquid damage?

Yes, but liquid damage can be unpredictable. In these cases, the first step is usually a diagnostic inspection so we can assess the level of damage and the realistic repair options.

Repair Times

How long do repairs take?

Repair times vary depending on the device and the fault. Many standard repairs are completed quickly, while diagnostics, liquid damage and board-level repairs can take longer.

Are iPhone screen repairs done the same day?

Yes. Standard iPhone screen repairs are typically completed within 60 minutes.

How long does diagnosis take?

Diagnostic timing depends on the issue and the device. Straightforward faults may be assessed quickly, while more complex problems can take longer to test properly.

Can you give an exact repair time before seeing the device?

Sometimes yes, especially for common repairs. For more complex issues, we can usually give a better estimate once the device has been inspected.

Parts & Quality

What kind of parts do you use?

We use carefully selected parts appropriate to the repair and device type. Where relevant, we aim to offer quality levels that balance performance, reliability and value.

Why do some repairs cost more than others?

Repair pricing depends on the device, the complexity of the work, and the quality of the parts required. Better parts and higher repair standards usually cost more, but they also tend to offer better long-term results.

Will my device work normally after repair?

That depends on the device, the fault and the condition it arrived in. In most standard repairs, the goal is to restore the device to proper working order. In cases involving severe damage, liquid exposure or previous poor-quality repair work, limitations may apply.

Do you test devices after repair?

Yes. Devices are tested as part of the repair process wherever the fault type and device condition allow.

Data & Privacy

Will my data be erased during repair?

Most repairs do not require data to be erased. Customer data comes first, and we only recommend a wipe where it is genuinely necessary for the repair process.

Should I back up my device before repair?

Yes. We strongly recommend backing up your device before any repair where possible. While most repairs do not affect data, backup remains the safest option.

Do you need my passcode?

Not always. Some repairs can be completed without device access. If access is needed for testing, this should be explained clearly beforehand.

How does ExpressTech handle customer privacy?

We take customer privacy seriously and aim to handle every repair professionally and discreetly. Access to personal data should only ever be requested where genuinely needed for testing or repair verification.

Warranty

Do your repairs come with a warranty?

Yes. Many repairs include a warranty, although coverage can vary depending on the repair type, device condition and parts used.

How long is the warranty on iPhone screen repairs?

Our iPhone screen repairs include a 12-month warranty.

What does the warranty cover?

Warranty generally covers defects relating to the repair or fitted part under normal use. It does not usually cover accidental damage, liquid damage, impact damage, or unrelated faults that develop later.

What if I have an issue after repair?

Please contact us as soon as possible. We will inspect the device and advise on the next step under the relevant warranty terms.

Collection & Return

Do you offer a courier repair service?

Yes. ExpressTech offers collection and return for customers who cannot visit the store in person.

How does collection and return work?

You contact us with the device and issue, we confirm the next step, and the device is collected, repaired and returned once the work is complete.

Is collection and return available outside Dublin?

Yes. This service is designed to support customers across Ireland, not just those near our Dublin repair centre.

Can I use collection and return for business or school repairs?

Yes. Collection and return is particularly useful for schools, offices and organisations that need a more structured repair process.

Schools & Business Support

Does ExpressTech work with schools and businesses?

Yes. We support schools, businesses and organisations with structured repair services for phones, tablets, laptops and other work devices.

Can you handle multiple devices at once?

Yes. We can support one-off repairs as well as more organised multi-device workflows, depending on the volume and requirements.

Can schools and businesses contact you directly before booking?

Yes. We recommend contacting us first so we can understand the device type, likely issues, approval process and preferred turnaround.

Do you offer ongoing business repair support?

Yes. We can support repeat repair needs for businesses and organisations looking for a dependable repair partner rather than a one-off fix.