Hardware-only repair
We test the screen, the battery, the charging port, the speakers and the cameras. We never need your data to confirm any of this works.
Data safety
Your data stays yours.
We repair hardware. Your data, photos, messages, passwords, and account access stay on your device and are never accessed by us during the repair process, unless clearly discussed and approved where a diagnostic or software-related service requires it.
We never proceed without your permission.
Our promise
We do not open your photos. We do not sign into your accounts. We do not read your messages.
We do not access your personal data during standard hardware repairs. If anything else is needed, we ask first and wait for your answer.
How we work
A repair, not an inspection.
Four things we promise on every repair, on every device.
No account sign-ins
We do not sign into iCloud, Google, Samsung, banking or work accounts. Hardware tests do not need them.
Locked phones welcome
Most repairs do not require your passcode. If we ever do need it for testing, we ask first and explain why.
We ask before going further
Liquid damage recovery, software restores and data recovery are stop-and-call jobs. We do not proceed without your explicit permission.
Before your repair
Back up where you can.
We recommend backing up your device where possible before any repair. This is good practice regardless of who repairs your device.
iPhone or iPad
Open Settings, tap your name, then iCloud, then iCloud Backup. Or back up to a Mac or PC using Finder or iTunes.
Mac
Use Time Machine to an external drive, or sign into iCloud Drive. macOS Migration Assistant can also save a snapshot to another Mac.
Samsung or Pixel
Open Settings, then Accounts, then Samsung Cloud or Google One. A USB backup to a computer also works on most Android devices.
Where it gets specific
When we may need to look further.
Liquid damage recovery, software restores and data recovery jobs may require us to go beyond hardware. When that is the case, we stop and call you first. We explain what is needed, why, and what will happen to your data.
We do not proceed without your explicit permission.
For data recovery jobs specifically, we only recover the files you ask us to recover. We do not browse, copy or share anything beyond the scope you approve.
For business and schools
Built for business and school IT teams.
- NDAs on request
- VAT invoices
- Asset-tag tracking
- Approved Staff Walk-In support
We work alongside your internal IT team and confirm scope before any work begins. Trusted by individuals, schools, businesses and public-sector teams across Ireland.
Data safety
Questions about your data?
Ask us anything about how we handle data during a repair and we will come back to you.
Common questions
Data safety questions, answered.
Will you ever need my passcode?
Most repairs do not. If we do need it (for example, testing Touch ID or Face ID after a screen replacement), we ask first and explain why. You can always sign out of accounts before bringing the device.
What if my phone is locked when I send it by courier?
Most hardware repairs work fine on a locked device. For repairs that need testing in an active session (rare), we contact you to walk through the next step before any work begins.
Do you handle GDPR-sensitive devices for businesses and schools?
Yes. VAT invoices, NDAs on request and asset-tag tracking are standard. Hardware-only repair means data does not leave your device during a standard repair. We work alongside your internal IT team and confirm scope before any work begins.
What happens to my data if the device cannot be repaired?
The device is returned to you with the data exactly as we received it. We do not extract, copy or transfer files unless you specifically ask us to as a separate data recovery job.
Talk to ExpressTech
Need help choosing?
Not sure whether it is the screen, battery, charging port or something else? Tell us what happened and we'll help you choose the right repair path.
We reply during opening hours.