iPhone
Screen, battery, charging port and diagnostic repairs for client staff iPhones and shared work devices.
For IT support partners
Repair partner for IT support companies.
A discreet repair partner for IT support firms and MSPs across Ireland. We complete the repair, send you the diagnostics and notes, invoice your business, and you stay the customer's primary contact. Walk-in, courier and batch routes available.
Built for partner workflows. We repair the device. You keep the client relationship.
Devices IT support partners send us
Repairs for the devices your clients use every day.
From staff iPhones to client MacBook fleets and field-team laptops, ExpressTech repairs the devices your clients rely on across Ireland.
iPad
Field-team and front-of-house iPad repairs, including screen, battery and charging issues.
MacBook
Apple Silicon and Intel MacBook screen, battery, keyboard, charging and diagnostic repairs.
Laptop
Dell, HP, Lenovo, ASUS and Acer laptop repairs for client office and field-based teams.
Microsoft Surface
Surface Pro, Surface Laptop and Surface Book repairs for hybrid client teams.
Tablets
Samsung Galaxy Tab and other client tablet repairs across model generations.
How partner repairs work
A clear repair workflow for IT support partners.
Whether it is a single client device or a larger batch from one of your accounts, we keep the route clear from first contact to invoice, with the diagnostics and paperwork your team needs to close the ticket.
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Send us the device
Walk in, drop off, or arrange courier collection. Tell us your repair reference, ticket number or asset tag and the fault you have already diagnosed.
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We diagnose and confirm scope with you
We confirm the fault, the parts, the price and the timing with your team before any work begins. Your end client stays your contact; we work directly with you.
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We repair, test and return
Hardware-only repair using premium parts. Full functional testing before the device leaves the workshop. Returned with diagnostics and per-device repair notes for your team.
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VAT invoices and repair reports
VAT invoices are issued to your IT support business. Per-device repair reports are available for your client records and asset register.
Service routes for IT support partners
Three clear routes for partner repairs.
Walk in or drop devices at Dublin 2, arrange Collection & Return courier from your office or your client's address, or set up a partner account for ongoing repair support.
Walk-in or drop-off at Dublin 2
Walk in or drop off devices at our Dublin 2 store with your repair reference. We confirm the fault before any work begins and invoice your business.
Visit our store →Collection & Return
Tracked courier collection from your office or your client's address. Tracked, asset-reference-friendly, with paperwork on every collection.
Book Collection & Return →Become a repair partner
Set up a dedicated partner account for ongoing referral repairs, batch handling, dedicated account contact and clear paperwork.
Become a repair partner →Trusted since 2007
A repair partner IT support companies can rely on.
Clear paperwork, VAT invoicing to your business, data-safe repairs and a 12-month warranty on every partner repair.
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100,000+ repairs since 2007
Trusted by households, schools, businesses and IT support partners across Ireland.
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1,000+ Google reviews
Independent customer feedback built one repair at a time.
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12-month warranty
Parts and workmanship covered on every partner repair.
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VAT invoices to your business
Issued automatically to your IT support company. Clear paperwork for your finance team.
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Hardware-only repairs
Your client's data is never accessed, transferred or erased during the repair process.
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Diagnostics and notes returned
Per-device repair reports for your client records and asset register.
Trusted by businesses, IT support companies, schools and public-sector teams across Ireland.
Why independent fleet support
ExpressTech compared to the manufacturer channel
How managed repair for managed IT fleets compares with the typical manufacturer or authorised-channel route.
ExpressTech
Manufacturer channel
Turnaround
Turnaround agreed per account. Most repairs are completed on the bench at our Dublin workshop.
Often sent away, with turnaround measured in days to weeks.
Repair depth
Component-level repair where it is the right outcome, so the device you already own is kept in service.
Commonly resolved by a device swap or full unit replacement.
Data handling
We do not access, transfer or erase customer data without explicit instruction. NDAs and data-handling agreements are available on request.
Replacement or factory reset is a common part of the process, so data retention is not guaranteed.
Account contact
A named account contact for your organisation.
General consumer support queue.
Procurement
VAT invoices, purchase-order acceptance, asset-tag tracking and per-device repair reports as standard.
Consumer-oriented, with limited procurement support.
No minimum device count. There is no repair charge if a device cannot be fixed, aside from any agreed diagnostic or assessment fee for complex faults. Every repair is backed by a 12-month warranty on parts and workmanship.
Circular by default
Repair that supports your ESG goals
For procurement teams working to ESG and sustainability mandates, repair is the lower-impact path. Keeping working hardware in service is a practical way to act on those commitments.
Extend device life
Repair keeps devices you already own working for longer, so they are replaced when they genuinely need to be, not by default.
Reduce e-waste
Repairing and reusing hardware diverts devices from the waste stream and reduces demand for new units.
A documented choice
Per-device repair reports give your team a clear record of repair-over-replace decisions for internal and ESG reporting.
This supports the direction of the EU Right to Repair Directive (Directive 2024/1799) and your organisation's right to choose repair.
Get started
Schedule a Fleet Audit
Tell us about your fleet and we will come back with the right route, indicative turnaround and account setup. No minimum device count.
Common questions from IT support partners
Do you offer a white-label or branded repair service?
We currently operate as a discreet repair partner. We repair the device, return it with diagnostics and notes to your team, and invoice your business. We do not offer fully branded white-label communication to your end clients today. If your workflow needs that, talk to us about your requirements.
Who do you invoice, the IT support company or the end client?
We invoice your IT support company, not your end client. VAT invoices are issued automatically to your business. The end client stays your customer and you handle their billing.
What diagnostics and notes do we get back with the device?
Each repaired device is returned with a per-device repair report listing the device, the fault, the work completed, the parts fitted and the date. Suitable for your client records and asset register.
Can we track devices using our own internal reference IDs?
Yes. On receipt we log the device against your asset tag, ticket number or any reference you provide. The reference is included on the repair report and the VAT invoice.
How does data safety work for client devices?
We do not access your personal data during standard hardware repairs. Your client's data is never accessed, transferred or erased during the repair process. We recommend the device owner backs up before any repair as good practice.
What warranty applies to partner repairs?
Every repair carries a 12-month warranty on parts and workmanship. The warranty applies to the specific repair we completed and is recorded on your VAT invoice. Full terms are on our Warranty page.
For IT support partners
Talk to a repair partner specialist.
Tell us about your client devices, your repair volume and your workflow. We will help you choose the right walk-in, Collection & Return or partner account route for your IT support business.
We reply during opening hours.