Text and email at every key step
Customers receive a repair ticket when the device is checked in. Repair updates may be sent by text and email where contact details are provided, with notes at each key step in the repair.
Track your repair
Track your repair. By text and email.
When you book a repair, we set up a ticket on our system. Status updates are sent by text and email where contact details are provided, so you do not need to keep refreshing the page. You can also look up your repair below using your ticket ID and last name.
We send updates as the repair progresses. No need to keep checking.
Our promise
We keep you updated. By text, by email and on the phone.
Repair updates are sent at every key step. You do not need to call us to check.
How it works
How repair updates work.
Four channels. You only need to check one.
Self-service status lookup
When the lookup tool is wired up, you can check your repair below using your ticket ID and last name. The page is ready for it. In the meantime, text and email updates carry every key step.
Phone or WhatsApp
Call us on 01 644 9555 or message us on WhatsApp during opening hours. Have your ticket reference, name or device model ready and we will look up your status.
In store at Dublin 2
Walk in to 110 Baggot Street Lower during opening hours. We will look up your ticket and explain the next step at the counter.
Status meanings
What each repair status means.
Status updates can include new, in progress, waiting for parts, finished, ready to collect or ready to be couriered back. Here is what each one tells you.
New
Repair received and logged on our system. Awaiting workshop start.
In progress
Repair work has begun. Most repairs are completed within the timing range we quoted at check-in.
Waiting for parts
A part has been ordered. We will update you as soon as it arrives and the repair restarts. We confirm any timing change before any new work begins.
Finished
Repair work is complete. Final testing in progress before the device is released.
Ready to collect
Device is tested and ready for collection at our Dublin 2 store. Bring your ticket reference if you have it.
Ready to be couriered back
For nationwide collection-and-return repairs: device is tested and being prepared for return courier. Tracking details follow when the courier picks up.
Look up your repair
Check your repair status.
Use your ticket ID and last name. If you cannot find your ticket reference, contact us with your name, phone number and device model.
Self-service lookup is being prepared.
In the meantime, your repair updates come by text and email at every key step. If you cannot find your ticket reference, contact us with your name, phone number and device model and we will look it up.
For business and schools
Tracking for businesses, schools and public-sector teams.
The same status flow applies to one-device repairs and fleet repairs. Same updates, same paperwork.
- Per-device repair tracking by ticket reference, with status updates for each device.
- Asset-tag references logged on receipt for matching against your inventory system.
- Approver and IT-manager email status updates available on request, in addition to the device-owner contact details.
- Fleet tracking covers the same status flow as one-device repairs. Same standard, same paperwork.
Common questions
Tracking questions, answered.
How do I find my ticket reference?
Customers receive a repair ticket when the device is checked in. Your ticket reference appears on the confirmation text and email we send at check-in, and on your printed or emailed invoice. If you cannot find it, contact us with your name, phone number and device model and we will look up the repair.
Why have I not received an update yet?
Updates go out at key steps, not continuously. If you booked a courier repair, the next update typically arrives once the device is checked in at the workshop. If you are concerned, call us during opening hours and we will check the status for you.
What does Waiting for parts mean for my timing?
The repair has paused while a part is on order. We confirm any timing change with you before any new work begins. Most parts arrive within a few working days; some specialist parts take longer.
Can I track a courier repair the same way as a walk-in?
Yes. Both walk-in and nationwide courier repairs use the same ticket reference and the same text and email update flow. Status updates can include new, in progress, waiting for parts, finished, ready to collect or ready to be couriered back. The Ready to collect status applies at our Dublin 2 store; the Ready to be couriered back status applies for courier repairs.
Will I receive a notification when my repair is ready?
Yes. Repair updates may be sent by text and email where contact details are provided, including when the repair is finished and again when it is ready to collect or to be couriered back.
What happens if I cannot find my ticket reference?
Contact us with your name, phone number and device model and we will look up the repair on our system. Call 01 644 9555 during opening hours, WhatsApp us, or email hello@expresstech.ie.
Talk to ExpressTech
Need help choosing?
Not sure whether it is the screen, battery, charging port or something else? Tell us what happened and we'll help you choose the right repair path.
We reply during opening hours. Mon to Fri.