Text and email at every key step
Customers receive a repair ticket when the device is checked in. Repair updates may be sent by text and email where contact details are provided, with notes at each key step in the repair.
Track your repair
Track your repair. By text and email.
When you book a repair, we set up a ticket on our system. Status updates are sent by text and email where contact details are provided, so you do not need to keep refreshing the page. You can also look up your repair below using your ticket ID and last name.
We send updates as the repair progresses. No need to keep checking.
Our promise
We keep you updated. By text, by email and on the phone.
Repair updates are sent at every key step. You do not need to call us to check.
How it works
How repair updates work.
Four channels. You only need to check one.
Self-service status lookup
When the lookup tool is wired up, you can check your repair below using your ticket ID and last name. The page is ready for it. In the meantime, text and email updates carry every key step.
Phone or WhatsApp
Call us on 01 644 9555 or message us on WhatsApp during opening hours. Have your ticket reference, name or device model ready and we will look up your status.
In store at Dublin 2
Walk in to 110 Baggot Street Lower during opening hours. We will look up your ticket and explain the next step at the counter.
Status meanings
What each repair status means.
Your repair moves through these statuses: Ticket created, Device received, Assessment started, Waiting for approval, Waiting for parts, In repair, Testing, Ready for collection or Ready for courier return, and Completed. Here is what each one tells you.
Ticket created
Your repair is booked with a ticket number. Updates come by text and email at every key step.
Device received
Your device is checked in at our Dublin 2 workshop and logged against your ticket.
Assessment started
A technician is confirming the fault and the exact price for your repair.
Waiting for approval
We found something that needs your OK first. Nothing extra happens, and nothing is charged, until you approve it.
Waiting for parts
The right part is on its way. We update you as soon as it arrives and the repair restarts.
In repair
Your device is on the bench and the repair is underway.
Testing
The repaired function and the key functions around it are tested before the device is released.
Ready for collection or courier return
Tested and ready. Collect at our Dublin 2 store, or your tracked return courier is being arranged.
Completed
Your device is back with you. The repair is backed by the 12-month warranty on parts and workmanship.
Look up your repair
Check your repair status.
Enter the reference from your booking confirmation in the tracker at the top of this page. If you cannot find it, contact us with your name, phone number and device model and a person will look it up.
Use the tracker at the top of this page.
Enter your reference and you will see exactly where your repair is. Your updates also come by text and email at every key step. If you cannot find your reference, contact us with your name, phone number and device model and we will look it up.
For business and schools
Tracking for businesses, schools and public-sector teams.
The same status flow applies to one-device repairs and fleet repairs. Same updates, same paperwork.
- Per-device repair tracking by ticket reference, with status updates for each device.
- Asset-tag references logged on receipt for matching against your inventory system.
- Approver and IT-manager email status updates available on request, in addition to the device-owner contact details.
- Fleet tracking covers the same status flow as one-device repairs. Same standard, same paperwork.
Tracking questions, answered.
How do I find my ticket reference?
Customers receive a repair ticket when the device is checked in. Your ticket reference appears on the confirmation text and email we send at check-in, and on your printed or emailed invoice. If you cannot find it, contact us with your name, phone number and device model and we will look up the repair.
Why have I not received an update yet?
Updates go out at key steps, not continuously. If you booked a courier repair, the next update typically arrives once the device is checked in at the workshop. If you are concerned, call us during opening hours and we will check the status for you.
What does Waiting for parts mean for my timing?
The repair has paused while a part is on order. We confirm any timing change with you before any new work begins. Most parts arrive within a few working days; some specialist parts take longer.
Can I track a courier repair the same way as a walk-in?
Yes. Both walk-in and nationwide courier repairs use the same ticket reference and the same text and email update flow. Statuses run from Ticket created through Device received, Assessment started, Waiting for approval, Waiting for parts, In repair and Testing, to Ready for collection or Ready for courier return, then Completed. Ready for collection applies at our Dublin 2 store; Ready for courier return applies for courier repairs.
Will I receive a notification when my repair is ready?
Yes. Repair updates may be sent by text and email where contact details are provided, including when testing is complete and again when the device is ready for collection or courier return.
What happens if I cannot find my ticket reference?
Contact us with your name, phone number and device model and we will look up the repair on our system. Call 01 644 9555 during opening hours, WhatsApp us, or email hello@expresstech.ie.
Talk to ExpressTech
Need help choosing?
Not sure whether it is the screen, battery, charging port or something else? Tell us what happened and we'll help you choose the right repair path.
We reply during opening hours.