Back up where you can
Run an iCloud, Google One, Samsung Cloud or Time Machine backup before any repair. Hardware repair does not access your data, but a recent backup is good practice.
Read our data safety promise →Prepare for repair
A quick checklist before your repair.
A few small steps before you visit our Dublin 2 repair centre or send your device by courier. Most are quick. None are required for hardware repair, but they help everything go smoothly.
We confirm everything before any work begins.
Before any repair
Four things that help.
None are required for hardware repair, but each one removes friction at the counter or on collection.
Remove cases and accessories
Take the case off, lift any screen protector that covers the screen edges, and remove pop-sockets, rings or grips. We need clear access to the device.
Bring the charger only when relevant
For laptops, MacBook and Surface, bring the charger as we may need it for diagnosis. For phones and tablets, leave the charger at home unless we ask for it.
Leave Find My switched on
For most repairs, you do not need to sign out of Find My or disable device tracking. Leave your account as it is unless we specifically ask you to change something for deeper testing.
Walking in or sending by courier
Two ways to bring your device in.
Walk in to our Dublin 2 repair centre, or send your device by tracked courier from anywhere in Ireland.
Walking in
No booking needed for most repairs.
Visit our Dublin 2 repair centre during opening hours. We will check your device, confirm the repair and explain timing before any work begins.
Opening hours
Monday to Thursday 8:00 to 18:00
Friday 8:00 to 17:00
Saturday 10:00 to 16:00
Sunday closed
Sending by courier
Tracked collection from anywhere in Ireland.
We arrange tracked, insured collection from your address. Most courier repairs are returned within 3 to 4 working days.
What to include in the package
The device, securely wrapped in bubble wrap or foam padding, in a sturdy box. Include a short note with your name, contact number and a brief description of the repair.
By device
A quick note for your device family.
Small differences in what to bring or include depending on what you are sending in.
iPhone or iPad
No extra accessories needed for most repairs. Back up the device and remove the case before bringing it in. Leave Find My switched on.
Mac or MacBook
Bring the charger as it is often useful for diagnosis. For battery and screen repairs, the charger is always helpful. Back up via Time Machine or iCloud Drive before any repair.
Samsung or Pixel
Back up via Samsung Cloud, Google One or USB before the repair. Remove the case before bringing it in. Leave Samsung Find My Mobile and Google Find My Device switched on.
Surface or Windows laptop
Bring the charger and any detachable keyboard or accessory. We recommend backing up to OneDrive or an external drive before any repair.
For business and schools
Sending devices on behalf of staff or students?
- NDAs on request
- VAT invoices
- Asset-tag tracking
- Approved Staff Walk-In support
For school and business batch repairs, we collect the devices, log every one with asset tags, run diagnostics, send a report and return the devices tested. Approved staff walk-in is also a first-class lane. Trusted by individuals, schools, businesses and public-sector teams across Ireland.
After the device arrives
What happens next.
The repair workflow once your device is with us.
We receive your device
Walk-in, we check it at the counter. Courier, we log it on arrival, attach a ticket reference and confirm safe receipt by email or text.
We confirm the fault
Our technicians inspect the device and verify the issue you described. If anything looks different from the booking, we contact you before any work begins.
We confirm timing and price
If the repair scope, parts or timing changes from the booking, we explain it and wait for your approval. We do not proceed without your explicit permission.
We repair, test, return
Hardware repair, full functional testing, and return. Walk-in customers collect at the store. Courier customers receive their device back by tracked, insured return.
Common questions
Prepare for repair, answered.
Does it matter if I do not back up first?
We do not access your personal data during standard hardware repairs. A recent backup is good practice but not required for standard repairs (screen, battery, charging port, back glass, camera). For data recovery or software-related work, we always discuss it with you first.
Do I need to bring the charger?
For Mac, MacBook, Surface and Windows laptops, yes please bring the charger. For phones and tablets, only bring the charger if we ask. We will tell you when booking if anything specific is needed.
What if I forgot my passcode?
Most hardware repairs do not need your passcode. If a repair specifically needs the passcode for testing, for example testing Touch ID or Face ID after a screen replacement, we tell you before any work and walk through the next step.
Do I need to sign out of Find My?
For most hardware repairs, you do not need to sign out of Find My, Samsung Find My Mobile or Google Find My Device. Leave your account as it is. If a repair needs anything different for deeper testing, we tell you before any work begins.
Talk to ExpressTech
Need help choosing?
Not sure whether it is the screen, battery, charging port or something else? Tell us what happened and we'll help you choose the right repair path.
We reply during opening hours.