Online orders
View prepaid repairs, accessories and Collection and Return orders placed on the ExpressTech website.
Your account
Your ExpressTech account. Log in, track a repair, or get help.
Your online account is for website orders and account details. Repair ticket updates are handled separately through Track My Repair.
New customer? Shopify will guide you through sign-in with your email.
Your online account
What your account is for.
A simple Shopify-powered account for orders placed on the ExpressTech website.
Account details
Manage your name, email, phone and delivery or billing addresses for repair bookings.
Faster checkout
Saved details for future repair bookings, accessory orders and Collection and Return.
Two surfaces, two jobs
Account vs Track My Repair.
Online orders and repair tickets live in separate systems. Here is which one to use.
Online account
For orders placed on the ExpressTech website. View prepaid repairs, accessories and Collection and Return orders. Manage your delivery and billing details.
Log in to your account →Track My Repair
For repair tickets created at our Dublin 2 workshop or by Collection and Return. Text and email updates as your repair moves through each stage.
Track a repair →Repair updates
How repair updates reach you.
Whichever route you choose, we create a repair ticket and send updates by text and email.
Walk-in repairs
Repair ticket created at the counter. Text and email updates from our Dublin 2 workshop. Walk-in repairs are not visible in your online account.
Collection and Return
Shopify order confirmation when you book online. A separate repair ticket is created when your device arrives at the workshop. Both surfaces work in parallel.
Post your device or use your own courier
Repair ticket created on arrival at our Dublin 2 store. Text and email updates as the repair moves through each stage. Repair cost confirmed before any work begins.
Common questions about your account.
What is my online account for?
Your online account is for orders placed on the ExpressTech website. View prepaid repairs, accessories and Collection and Return orders. Manage your delivery and billing details. Make future checkout faster with saved details.
Can I track a walk-in repair from my online account?
No. Walk-in repairs are tracked through our workshop system, not your Shopify online account. You receive text and email updates as the repair moves through each stage. Track your repair anytime at the Track My Repair page.
How do I track a repair ticket?
Use the Track My Repair page. When your device arrives at our Dublin 2 workshop or you book a Collection and Return, we create a repair ticket and send you text and email updates as it moves through received, in progress, waiting for parts, completed, and ready for collection or return courier.
Do I need an account to book a repair?
No. You can walk in to our Dublin 2 store with no booking, and you can book Collection and Return online without creating an account. An online account makes future bookings faster and lets you view your order history.
How are repairs updated if I post my device or use my own courier?
Post your device or arrange your own courier to our Dublin 2 store. When the device arrives, we create a repair ticket and you receive text and email updates. The repair cost is confirmed before any work begins. You can pick up the repaired device from the store, or ask us to courier it back.
How do business or school accounts work?
Business and school accounts include named contacts, VAT invoicing, PO acceptance and dedicated routes for fleet repairs. Set up a business or school account from our Business and Education page.
Need a hand?
Talk to ExpressTech.
Call, WhatsApp, send a message or visit our Dublin 2 store. We will help with your account, your repair, or anything else.
We reply during opening hours.