Do
- Keep the screen in a case or bag to contain glass
- Back up your device if it still works safely
- Note whether it is the front screen or the back glass
- Bring it in, or book collection, sooner rather than later
Cracked screen
My screen is cracked or damaged
Most screen damage is repairable, and often faster than people expect. Cracked glass, a black display, green or coloured lines, and unresponsive touch are all front-screen faults that we repair. This is different from the glass on the back of the phone, which is a separate repair.
If glass is sharp or lifting, stop using the screen and keep it in a case or bag. Small shards can cut fingers and can damage the display underneath.
What you might be seeing
Cracked or shattered glass, display still works
The picture is fine but the front glass is cracked. A standard screen repair.
Black, blank or half-black display
The screen is dark or partly dark after a knock. A front-screen fault, not the back glass.
Green, pink or coloured lines, or flickering
Lines or flicker across the display are a screen fault. This is a screen repair, never a back-glass repair.
Touch not responding, or ghost touches
Touch is dead, patchy, or taps by itself. The digitiser in the screen has been affected.
Display works but glass is sharp or lifting
Still usable, but glass is sharp or the panel is lifting. Worth repairing before it worsens.
The back of the device is cracked
If it is the rear glass that is broken, that is a separate back-glass repair, not a screen repair.
Likely causes, and what to do
Do not
- Do not press hard on a cracked or lifting display
- Do not pick at loose glass with your fingers
- Do not assume coloured lines mean the phone is beyond repair
- Do not confuse a cracked back with a cracked screen
Screen damage is usually repairable
Cracked glass, black or blank displays, coloured lines and unresponsive touch are almost always a screen repair, and same day for most models. A repair fits a new screen assembly, so a working picture is not required for us to help. If the back glass is cracked instead, that is a separate repair.
The repair that usually fixes it
We confirm the exact repair and price on the repair page for your model. Pick what matches your situation.
Screen repair or replacement
Cracked glass, black or blank display, coloured lines, flicker or dead touch. The front screen assembly is replaced.
Choose your device belowBack glass repair
Only if the glass on the back of the device is cracked. This is separate from the screen.
About back-glass repairNot sure what is broken?
Front, back, or both. A quick diagnostic confirms it, and the fee is credited if you proceed.
How diagnostics workChoose your device
Pick your device to see the repair and price for your exact model. Not sure of the model? The iPhone guide helps you check.
Still not sure?
Talk to a technician
Describe what is happening and we will point you to the right repair. Message us on WhatsApp, or call the Dublin 2 workshop.
Book a diagnostic
If the cause is not clear, a diagnostic finds it. The fee is credited toward the repair if you go ahead.
Three ways to get it repaired
Walk in
Drop into 110 Baggot Street Lower, Dublin 2. No booking needed for most repairs.
Dublin Collection and Return
For eligible Dublin areas, we collect and return by courier. Book on the repair page.
Nationwide Collection and Return
Tracked courier across Ireland, both ways. Choose it on the repair page for your model.
Common questions
My screen shows green or coloured lines. Is that a screen repair or a back-glass repair?
Green, pink or coloured lines and flickering are a screen fault, so they are a screen repair. They are never a back-glass repair. Back-glass repair is only for cracked glass on the back of the device.
The glass is cracked but the display still works. Should I still repair it?
Yes, usually. Cracked glass can spread, let in dust or moisture, and cut fingers, and the touch layer can fail later. Repairing sooner protects the working display underneath.
The screen is black after a drop. Is it fixable?
Almost always. A black or blank display after a knock is a front-screen fault, and a screen repair fits a new assembly. A working picture is not needed for us to help.
Touch is not responding. Is that the same repair?
Yes. Touch that is dead, patchy or taps by itself is the digitiser in the screen, which is part of the screen repair.