Repair or replace
If a device still works well, it is usually worth keeping. The honest question is rarely "repair or buy new", it is "what one part is holding this device back, and is that worth fixing". We help you answer it, and we tell you when replacement is the better call.
A worn battery or a cracked screen does not make a good device disposable. Replace the part that is holding it back, and you keep a device you already know, with everything already on it.
If a repair does not make sense, we say so. We would rather lose the repair than sell you one you do not need.
There is no single right answer, but these five questions usually make the decision clear.
Is the device still getting the updates it needs, and still doing what you ask of it? A few years old with one tired part is a strong candidate for repair. Long out of support and struggling is not.
Weigh the cost of the one fix against a like-for-like new device. When a repair restores a sound device for a fraction of replacing it, repair is the considered choice. We give you the repair cost before any work begins, so you can compare honestly.
If the device is fine but the battery fades by mid-afternoon, the battery is the part holding it back, not the device. On iPhone you can check this in Settings under Battery. A replacement often returns a full day of use.
A repair keeps everything where it is: your photos, messages, apps and the way you have it set up. Replacing means migrating, signing in again and rebuilding. We do not access your personal data during standard hardware repairs.
Making and shipping a new device carries a real footprint. Keeping a good device in service is the lower-impact choice, and the most sustainable device is usually the one you already own.
A repair keeps everything where it is. We do not access your personal data during standard hardware repairs. How we keep data safe.
A fresh battery or screen returns a device to proper working order, often for years more, on a device you already know.
Every completed repair carries a 12-month warranty on parts and workmanship, and is tested before return. What we test.
The most sustainable device is the one you already own. Keeping a good device in service is the lower-impact choice.
Assessment is free where the fault is clear. For complex faults we run a diagnostic, and you get an honest picture and a quote before any work begins. If we think replacement is the better value for you, we will tell you plainly. See how diagnostics work.
Often, yes. If the device still does what you need and the fault is a single worn part like a battery or screen, a repair returns it to proper working order and keeps everything already on it. If the model is beyond economic repair or parts are unavailable, we will tell you.
Start with the fault. One clear fault on an otherwise sound device usually points to repair. Multiple failures, or damage beyond economic repair, point to replacement. A free assessment or a diagnostic gives you an honest answer before any work begins.
Yes. If a repair does not make sense for your device, we say so before you commit. We would rather lose the repair than carry out one you do not need.
Keeping a working device in service avoids the impact of manufacturing and disposing of a new one. The most sustainable device is usually the one you already own.
There is no fixed rule, but a useful guide is the cost of the one repair against a like-for-like replacement. When a repair restores a sound device for well under the price of replacing it, it is usually worth doing. We give you the repair cost before any work begins, so you can compare for your own device.
When a device has multiple failures, damage beyond an economic repair, or parts that are no longer available, or when it no longer does what you need even after a repair. In those cases we say so plainly before you commit, rather than carry out a repair you do not need.
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