Collection and Return

How to pack your device for courier repair.

Send your device from anywhere in Ireland, or in Dublin and local areas book Local Collection & Return: we collect door to door, repair it at our Dublin workshop, and return it tracked. Pack it safely. A few minutes of careful packing protects it on the way to us.

Book collection and return Start your repair

Swollen or bulging battery? Do not post it. Stop using the device and do not charge it. Call us first on 01 644-9555 and we will agree the safe way to get it to us.

Packing it safely, step by step

  1. Back it up

    If the device powers on, back it up first as a general precaution. We do not access your personal data during standard hardware repairs.

  2. Power off and remove the SIM

    Turn the device off, take out the SIM card, and remove any case or cover so nothing rattles loose.

  3. Protect the screen

    Wrap the device in bubble wrap or a few layers of soft padding, with extra over the screen and corners.

  4. Use a sturdy box

    Place it in a small, firm box with padding all around, so it cannot move. A padded envelope alone is not enough.

  5. Leave out accessories

    Keep chargers, cables and headphones at home unless we have asked for them. Just the device and anything we requested.

  6. Seal and label

    Seal the box well and attach the label from your booking. That is it, the courier does the rest.

Tracked, insured, door to door.

Local Collection & Return is a flat €30 in Dublin and local areas, Monday to Friday. Your device is tracked both ways and insured in transit, collected from your address and returned to it, usually within 3 to 4 working days door to door.

What happens after you book

  1. Collected. The courier collects from your address and the device is logged at handover.
  2. Repaired. Your device is repaired at our Dublin workshop by our own technicians.
  3. Tested. We test the repaired function and the parts around it before it leaves our workshop.
  4. Returned. It comes back to you tracked, with the price confirmed before any work began.

Questions about courier repair

How should I pack my device?

Back it up, power it off, remove the SIM and case, wrap it in padding with extra over the screen, and place it in a small sturdy box with padding all around so it cannot move. Seal it and attach your booking label.

Do I need the original box?

No. Any small, firm box with enough padding works. The aim is simply that the device cannot move inside it. A padded envelope on its own is not enough protection.

Is my device insured while in transit?

Yes. Collection and Return is tracked both ways and insured in transit, collected from your address and returned to it.

How long does courier repair take?

Usually 3 to 4 working days door to door, including collection and return. Local Collection & Return is a flat €30 in Dublin and local areas, Monday to Friday.