Do
- Power the device off and stop using it
- Note what matters most: photos, messages, contacts, files
- Note what happened: drop, liquid, deletion, failed update
- Check whether any backup exists in iCloud or Google, even an old one
Lost data
I need my photos or data back
Whether data can be recovered depends on why it is unreachable. A dead phone with a broken screen is very different from deleted photos, and both are different from a liquid-damaged board. We assess first and tell you honestly what is realistic before any work, and with recovery no outcome can be promised until the device has been examined.
Stop using the device. New activity can overwrite the data you want back. If it was wet, do not charge it or power it on. Do not attempt board-level work yourself, and do not run recovery apps on a failing device.
What you might be seeing
Phone is dead, photos are inside
If the device will not turn on, the data is usually still in storage. Repairing the fault often restores access.
Screen is smashed, cannot unlock it
The data is almost always fine. A screen repair usually restores access so you can back up.
It got wet and will not start
Liquid cases need corrosion treatment first. Do not charge it, that is when data is most at risk.
Deleted photos or messages
Deleted data is a different problem from a dead device, and time matters. Stop using the device and talk to us first.
Backup failed or never happened
If the device still partly works, getting a backup made safely is often the first step, before any repair.
It restarts or fails mid-transfer
An unstable device can worsen with use. Power it down and have the fault assessed before more attempts.
Likely causes, and what to do
Do not
- Do not keep using the device, new data can overwrite what you lost
- Do not factory reset, restore, or "repair" it with random software
- Do not charge or power on a device that has been wet
- Do not open the device or attempt board-level work yourself
Often recoverable, honestly assessed first
When a working phone is locked behind a broken screen or a dead battery, repairing the fault usually restores access to everything. Liquid and board-level cases are harder, and deleted data is time-sensitive. No recovery outcome can be promised before assessment, and recovery time depends on the data condition and method. We assess, tell you what is realistic, and you decide before any recovery work begins.
Trusted across Ireland since 2007 · 1,000+ Google reviews at 4.5 stars · 100,000+ repairs completed · 12-month warranty on parts and workmanship
The repair that usually fixes it
We confirm the exact repair and price on the repair page for your model. Pick what matches your situation.
Repair the fault, regain the data
Dead battery, broken screen or charging fault: fixing it usually restores access to everything on the device.
Choose your device belowStart with a diagnostic
We confirm why the data is unreachable and what recovery is realistic before you commit. Credited if you proceed.
How diagnostics workLiquid-damaged device
Corrosion treatment comes first, and no charging in the meantime. Quick treatment protects your data too.
Liquid damage first aidHow we protect your data
Your device and data stay in our Dublin workshop, handled under our data-safe process.
How we keep data safeKnow the price before you decide
Assessment
Free assessment on clear faults. €30 diagnostic on complex faults, credited toward your repair.
One price, either way
Walk-in and prepay-online prices are identical. Collection and return adds a flat €30 per shipment, round trip.
No surprises
The price shown is the price paid, confirmed before work begins. No additional paid work is carried out without your approval.
Exact prices are on the repair page for your model. Choose your device below to see them.
Choose your device
Pick your device to see the repair and price for your exact model. Not sure of the model? The iPhone guide helps you check.
Still not sure?
Book a diagnostic
If the cause is not clear, a diagnostic finds it. The fee is credited toward the repair if you go ahead.
Three ways to get it repaired
Walk in
Drop into 110 Baggot Street Lower, Dublin 2. No booking needed for most repairs.
Dublin Collection and Return
For eligible Dublin areas, we collect and return by courier. Book on the repair page.
Nationwide Collection and Return
Tracked courier across Ireland, both ways. Choose it on the repair page for your model.
Common questions
My phone is dead. Are my photos gone?
Usually not. On most dead devices the data is still in storage, and repairing the fault, often the battery, charging port or screen, restores access so a backup can be made. The realistic outcome becomes clear at assessment.
Can you always recover data?
No, and we will not pretend otherwise. Screen and battery cases usually end well. Liquid and board-level cases are genuinely harder, and deleted data is time-sensitive. We assess first and tell you honestly what is realistic before you spend anything on recovery work.
How long does data recovery take?
Recovery time depends on the data condition and method. A simple access repair can be quick, board-level recovery takes longer, and we give you a realistic picture at assessment rather than a promise up front.
Will you look through my data?
No. Your device is handled under our data-safe process: we access only what is needed to verify the recovery you asked for, and your device stays in our Dublin workshop. Read how we keep data safe for the full picture.