Repair Quality Explained: Genuine Manufacturer vs ExpressTech Premium
In short
What the two ExpressTech quality grades mean, when each is available, and how we explain your options before any work begins.
When you book a repair with ExpressTech, you are choosing a quality grade — never a supplier. Where part choices are available, we explain the options clearly before work begins. This guide explains what each grade means so you can choose with confidence.
Genuine Manufacturer
A Genuine Manufacturer repair uses an original part made by or for the device's manufacturer. Genuine Manufacturer parts are available for many repairs, and where they are available the option appears clearly on the repair page. Choosing Genuine means the replacement part matches what your device shipped with.
Being independent means we can offer Genuine Manufacturer options where supply allows without being limited to them — you choose, we advise.
ExpressTech Premium
ExpressTech Premium is our own selected grade: a high-quality replacement part chosen from trusted supply channels for performance, reliability and fit. Every Premium part is carefully selected by ExpressTech, professionally installed, fully tested before return, and backed by our warranty.
Premium is not a lesser choice. It is the grade we stand behind on the vast majority of the 100,000+ repairs we have completed, and it carries the same 12-month warranty as every other completed repair.
How the choice works
Not every repair offers both grades — supply genuinely varies by device and repair type. The repair page for your device shows the options that actually exist for that repair. If anything about the choice is unclear, we'll explain the available quality options before any work begins, and no additional paid work is ever carried out without your approval.
Every repair is tested and warrantied
Before a device leaves the bench, ExpressTech tests the repaired function and the key surrounding functions affected by the repair. For screens that means display, touch and brightness among others; for batteries, charging behaviour, battery reporting and fit. Every completed repair is backed by a 12-month warranty on parts and workmanship. Liquid damage repairs are excluded due to the risk of ongoing corrosion.
Frequently asked questions
Do all repairs offer both quality grades?
No. Availability genuinely varies by device and repair. The repair page shows the real options for your repair, and we confirm them with you before work begins.
Is ExpressTech Premium an inferior part?
No. Premium parts are selected for reliability, fit and performance from trusted supply channels, installed professionally, fully tested and covered by the same 12-month warranty.
Does offering Genuine Manufacturer parts mean ExpressTech is manufacturer-authorised?
No — and we don't claim to be. ExpressTech is Independent by Choice: the confidence of an authorised provider with the flexibility, speed and personal service of an independent specialist.
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ExpressTech is Independent by Choice — an independent repair specialist, not affiliated with or authorised by any manufacturer.
Clear fault assessment is free. Nothing extra happens without your approval.