The repair, step by step
MacBook Pro 16" KeyBoard Repair & Replacement
Typical turnaround: Same day for most models, subject to part availability.
Have issues with your MacBook Pro 16” keyboard? Whether you’re dealing with unresponsive keys, sticky buttons, or liq...
Choose how you want to book
Walk in without booking, prepay before visiting, or choose Collection & Return.
4.5★ on Google · 1,000+ reviews · Trusted since 2007
Before you commit
- The price shown above is the price you pay, confirmed before any work begins. Walk-in and prepay-online prices are identical; Collection and Return adds the flat €30 courier, round trip.
- 12-month warranty on parts and workmanship.
- We do not access your personal data during standard hardware repairs.
- No additional paid work is carried out without your approval.
What exactly does the warranty cover?
Every completed repair is backed by a 12-month warranty on parts and workmanship. It covers faulty parts and workmanship, but does not cover new accidental damage, misuse or unrelated faults after the repair. Liquid damage repairs are excluded from the 12-month warranty due to the risk of ongoing corrosion.
- Walk-in and prepay-online prices are identical; Collection & Return adds the flat €30 — there are no other charges.
- No additional paid work is carried out without customer approval. If we find another issue during repair, we explain it clearly and confirm the cost before proceeding.
- If your device can’t be fixed, there is no repair charge — only any agreed diagnostic or assessment fee for complex faults.
- You’ll receive updates by text and email throughout, and you can track your repair using your ticket details.
Your data
We do not access your personal data during standard hardware repairs. Your data is never accessed, transferred or erased unless you explicitly ask us to carry out a data-related service.
We recommend keeping a backup as a general precaution before any repair.
Symptoms: is this the right repair?
This repair may be right if you are seeing:
- Keys repeat, stick or miss presses
- Loose or damaged keycaps
If you are not sure which repair is right, our technicians will confirm the fault before any work begins.
Can I keep using it?
Yes — you can keep working with an external keyboard or mouse in the meantime. If keys or the trackpad behave erratically during important work, save often.
What a successful repair restores
A successful repair restores the repaired input; typing or cursor response and the surrounding functions affected by the repair are tested before return.
What this repair includes
Why choose ExpressTech for this repair
Independent device repair since 2007
Trusted across iPhone, iPad, Mac, Samsung, Surface, laptop and tablet repairs.
Trusted by customers across Dublin and Ireland
1,000+ Google reviews and a long-standing Dublin 2 repair centre.
Warranty-backed repair work
12-month warranty on parts and workmanship for this repair.
Data-safe repair approach
We focus on the hardware issue and test the device before return.
What happens next
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Book or walk in
Walk in to 110 Baggot Street Lower, Dublin 2, prepay online, or book Collection & Return — tracked and insured, door to door, Monday to Friday.
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Assessment
Assessment is free where the fault is clear — screen, battery, back glass and obvious charging issues. Complex faults, including liquid damage, no-power, intermittent faults and logic board issues, carry a €30 diagnostic fee. If you go ahead with the quoted repair, the €30 is credited in full toward the repair cost.
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Your approval
No additional paid work is carried out without customer approval. If we find another issue during repair, we explain it clearly and confirm the cost before proceeding.
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Repair and testing
Before a device leaves the bench, ExpressTech tests the repaired function and the key surrounding functions affected by the repair.
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Ready
Collect in store, or your device is returned by tracked, insured courier.
You’ll receive updates by text and email and can track your repair using your ticket details. The stages you’ll see: Ticket created → Device received → Assessment started → Waiting for approval → Waiting for parts → In repair → Testing → Ready for collection or courier return → Completed.
Before you visit
- Keep a backup if you can — we recommend it as a general precaution before any repair. Your data is never accessed, transferred or erased during standard hardware repairs.
- Know your device passcode — before handover we test the repaired function and the key surrounding functions on the device itself.
- Bring your charger if you can — charging behaviour is part of what we test before return.
- Walking in? We’re at 110 Baggot Street Lower, Dublin 2 — no appointment needed.
- Using Collection & Return? Book before 11am for priority same-day collection in eligible Dublin city areas; nationwide, collection and return typically takes 3–4 working days door to door.
12-month warranty
Every completed repair is backed by a 12-month warranty on parts and workmanship. It covers faulty parts and workmanship, but does not cover new accidental damage, misuse or unrelated faults after the repair. Liquid damage repairs are excluded from the 12-month warranty due to the risk of ongoing corrosion.
If anything isn’t right after your repair, contact us with your ticket details — call 01 644 9555, WhatsApp, or email hello@expresstech.ie. Read the full warranty.
Everything for your MacBook Pro 16-inch
Not sure this is the right repair? Choose another repair for the same model, or ask us before you visit.
- MacBook Pro 16" Diagnostic ServiceNot sure what is wrong? Let us check it first.
- MacBook Pro 16-inch Screen RepairCracked or unresponsive screen, display issues.
- MacBook Pro 16" Liquid Damage DiagnosticSpills, moisture warnings, or liquid exposure.
- MacBook Pro 16" Operating System Install
- MacBook Pro 16" Full Service (Tune-up)
- MacBook Pro 16-inch Battery ReplacementBattery draining quickly or not lasting the day.
Everything for your MacBook Pro 16-inch
Thinking about replacing instead?
Refurbished devices, tested by the same engineers, with a 12-month warranty.
The right part for your repair
Where supply allows, we fit Genuine Apple parts. Otherwise we fit Premium OEM or Standard OEM parts, selected for performance, reliability and fit.
We use the right quality part for the device and repair. Where part choices are available, we explain the options clearly before work begins.
Common questions about MacBook Pro 16" KeyBoard Repair & Replacement
Typical turnaround: Same day for most models, subject to part availability. We confirm timing with you before any work begins.
No. We do not access your personal data during standard hardware repairs. Your data is never accessed, transferred or erased.
Every repair carries a 12-month warranty on the part and workmanship.
Yes. Visit our store at 110 Baggot Street Lower, Dublin 2. No appointment needed.
Yes. Book Dublin Courier for eligible Dublin city and nearby areas, or Nationwide Courier for tracked collection and return across Ireland. Both routes typically complete within 3 to 4 working days.
Yes. A VAT invoice is issued automatically on every repair.
What should I do right now?
If the symptoms above match yours, book this repair — the price shown is the price you pay, confirmed before any work begins.
Book this repairFor businesses, schools and public-sector teams
Repairing for a business, school or public-sector team? VAT invoice on every repair, PO acceptance, asset-tag tracking and approved staff walk-in support. Suitable for one device or batch repairs. Tested before return. Direct invoicing or prepay online by an approver.
Visit our Dublin city centre store
Walk in during opening hours. We confirm the repair and timing before any work begins.
Not sure which repair you need? WhatsApp or email us with your model and the issue. We will reply during opening hours.
We reply during opening hours.
MacBook Pro 16" KeyBoard Repair & Replacement