The part we fitted
If a replacement part we installed fails under normal use, we replace it under warranty for 12 months from the date the device leaves our workshop.
Our warranty
12-month warranty on parts and workmanship.
Every ExpressTech repair is backed by a 12-month warranty on the part we fitted and the work we performed. If something fails because of our work, we put it right at no further cost.
Walk in or send by courier. We inspect every claim before any work begins.
Our promise
If something fails because of our work, we put it right.
12-month warranty on parts and workmanship, on every ExpressTech repair.
What is covered
What our 12-month warranty covers.
The warranty applies to the specific repair we completed.
Our workmanship
If a workmanship issue connected to the repair causes a fault, we put it right under warranty for 12 months from the original repair.
Walk-in or courier claim
Bring the device to our Dublin 2 repair centre, or arrange nationwide courier collection. The same 12-month warranty applies on both routes.
Your chosen parts tier
Where you chose between parts tiers (such as Genuine Apple battery alongside our premium OEM-equivalent option), the warranty covers the specific tier recorded on your invoice.
What is not covered
Where the warranty stops.
The warranty applies to the specific repair we completed. It does not cover unrelated faults or new damage.
- New physical damage that happens after the repair.
- Liquid damage that occurs after the repair.
- Damage caused by misuse, drops or accidents.
- Repair attempts by another shop or technician after we returned the device.
- Faults unrelated to the part we replaced or the work we performed.
- General wear and tear on items not covered by the original repair.
If you have a new fault we did not previously repair, we will quote you separately and confirm before any work begins.
How to claim
How to make a warranty claim.
Four steps. We confirm whether the issue is covered before any work begins.
Bring or send the device
Walk in to our Dublin 2 store at 110 Baggot Street Lower during opening hours, or contact us to arrange nationwide courier collection. No appointment needed for walk-in.
Have your reference ready
Bring the original invoice or repair reference number so we can match the device to the original repair record on our system.
Inspection first
We inspect the device before confirming a warranty claim. Our technicians confirm whether the issue is covered and explain the next steps before any work begins.
Repair under warranty
If the issue is covered, we put it right at no further cost. If it is a new fault we did not previously repair, we quote separately and confirm before any work begins.
For business and schools
Warranty for businesses, schools and public-sector teams.
The same 12-month warranty on parts and workmanship applies to every business, school and public-sector repair.
- VAT invoices issued on every repair, with the warranty period clearly recorded.
- Per-device repair reports for asset-tracking and audit.
- Approver and IT-manager email updates available on request.
- Warranty applies to one-device repairs and fleet repairs equally. Same standard, same paperwork.
Warranty
Still have a warranty question?
Send us the details and the team will come back to you during opening hours.
Common questions
Warranty questions, answered.
How long does the 12-month warranty last?
12 months from the date the device leaves our workshop. The same warranty period applies whether you visited our Dublin 2 store or used our nationwide courier service.
Does the warranty cover accidental or liquid damage?
No. The warranty covers the specific repair we completed. Accidental damage, liquid damage, drops and unrelated faults are not covered, and we will quote you separately before any new work begins.
Can I make a warranty claim by courier from outside Dublin?
Yes. The same 12-month warranty applies on walk-in and nationwide courier claims. Contact us to arrange collection, and we will inspect the device before confirming the claim.
Do I need my original invoice or repair reference?
Bring the original invoice or repair reference number so we can match the device to the repair record. We can also look up your repair from your name and email if needed.
Does the Genuine Apple battery option carry the same warranty?
Yes. Where you chose Genuine Apple battery alongside our premium OEM-equivalent option, the 12-month warranty covers the specific tier recorded on your invoice.
Will my data be safe during a warranty inspection?
Yes. We do not access your personal data during standard hardware repairs. Your data is never accessed, transferred or erased during inspection or repair, unless clearly discussed and approved where a diagnostic or software-related step requires it.
Talk to ExpressTech
Need help choosing?
Not sure whether it is the screen, battery, charging port or something else? Tell us what happened and we'll help you choose the right repair path.
We reply during opening hours.